Our Document Delivery service is now 'best effort'. We will try to get the item you have requested, however many libraries across the world are currently not lending physical items. We will contact you if we are unable to provide the item you have requested. Copyright rules apply to all requests.
QUT students and staff, and QUT Visitors can request copies and loans of items which are not held by QUT Library.
All requests must be related to your QUT teaching, research or study. Loans are subject to the Library Borrowing Conditions. The service is free of charge.
How long will it take?
|Request type||Eligibility||Approximate number of working days|
||5 - 20 days|
|Urgent or rush requests (add a note to the 'special instructions' section)||
||2 -5 days|
These times are estimated delivery times only, and are dependent on many factors. You'll receive an email when the item is available.
Loan period is determined by the supplying library and loans are non renewable.
Track, view and collect requests with My document delivery
Items supplied electronically remain available for 14 days from when you first open the file, or for 5 views (due to copyright requirements). Items for collection can be collected from the location you specified in the request (you will need your QUT ID card).
Request status meanings:
- new: your request has been submitted and is waiting to be processed
- pending: your request has been processed by QUT Library and is now waiting for the item to be supplied
- shipped: the item has been sent by the supplying library
- received: the item has been received by QUT Library
- cancelled: QUT Library could not supply your request. We'll have sent you an email detailing why the request was cancelled
- returned: the item has been returned to the supplying library
If you have any problems viewing electronic items, check the viewing tips.
What happens if I lose or damage a document delivery item?
If you lose or damage an item that you have borrowed from another institution through the Document Delivery service then you will be asked to pay the replacement cost that is applied by the lending institution. Providing a replacement copy is not an option.
Phone: (07) 3138 5975
KG Document Delivery
R Block, Level 3
Victoria Park Rd
Kelvin Grove QLD 4059
We also provide document delivery services to other Australian and overseas libraries.