Document delivery

Please note

Our Document Delivery service is now 'best effort'. We will try to get the item you have requested, however many libraries across the world are currently not lending physical items. We will contact you if we are unable to provide the item you have requested. Copyright rules apply to all requests.

QUT students and staff, and QUT Visitors can request copies and loans of items from other institutions which are not held by QUT Library. All requests must be related to your QUT teaching, research or study. Loans are subject to the Library Borrowing Conditions. The service is free of charge.

Request forms

How long will it take?

Request type Eligibility Approximate number of working days
Standard scan requests
  • QUT students and staff, and QUT Visitors
3 - 5 days
Standard loan requests
  • QUT students and staff, and QUT Visitors
5 - 20 days
Urgent or rush requests (add a note to the 'Comments' section)
  • QUT higher degree research students
  • QUT staff
2 -5 days

These times are estimated delivery times only, and are dependent on many factors. You'll receive an email when the item is available.

Loan period is determined by the supplying library and loans are non renewable.

Delivery of your requests

You will receive an email when your item is ready to be downloaded, picked up from the hold shelf or if it has been posted to you (for eligible users).

  • Digital delivery: scanned items will remain available for download for 2 weeks from the day you are emailed a link to the file, or for 5 views (due to copyright requirements), whichever is sooner.
  • Loans: loans can be collected from hold shelf in the pickup location you specified in your request (the location is also included in the email you receive).
  • Postal loans: if you requested postal delivery, you will receive an email to advise when the item has been posted to you.

Manage your document delivery requests

You can view and track progress of your document delivery requests as well as download requested documents via My Library.

Request statuses

When tracking your loans, you may see the following request statuses:

  • Requested from another institution. Created borrowing request: your request has been submitted and is waiting to be processed.
  • Requested from another institution. Pending approval: your request has been submitted and is awaiting approval by QUT Library. Requests can be cancelled if QUT Library already has the item, if not enough detail is supplied in the request or the request does not comply with copyright requirements.
  • Requested from another institution. Request sent to institution: your request has been sent to another institution.
  • Requested from another institution. Shipped physically: the item has been sent to QUT Library by the supplying institution.
  • Requested from another institution. Physically received by Library: the item has been received by QUT Library for further processing. You will receive an email when it is ready.
  • Requested from another institution. Digitally received by Library: the item has been received by QUT Library for further processing. You will receive an email when it is ready.
  • Requested from another institution. Rejected by partner: the first institution the request was sent to was unable to supply the item. Your request will be forwarded to another institution. If the item cannot be obtained, you will receive a cancellation email detailing why the request was cancelled.
  • Requested from another institution. Delivered: the scan of the item requested has been email to you. You can also download the file from My Library.

What happens if I lose or damage a document delivery item?

If you lose or damage an item that you have borrowed from another institution through the Document Delivery service then you will be asked to pay the replacement cost that is applied by the lending institution. Providing a replacement copy is not an option.