How to troubleshoot access to desktop delivered documents

• System requirements
• How to login to the desktop delivery service
• How to delete cookies
• How to resolve an internal server error
• Recommended settings for Internet Explorer 7
  • How to configure the pop-up blocker settings
  • How to enable active scripting
  • How to configure Adobe Acrobat Reader to open outside the browser window

System requirements

1. Adobe Acrobat Reader (version 5.0 or higher) (Download Acrobat Reader)
2. Microsoft Internet Explorer (version 6.0 or higher), or an alternative browser such as Mozilla Firefox (Download Firefox)

How to login to the desktop delivery service

1. If you have not previously authenticated in the current browser session, you will be prompted to login with your QUT access username and password.

2. On the Desktop Delivery Service Login screen, enter your QUT e-mail address. Do not use your personal e-mail address.
3. Enter the PIN provided in your e-mail notifiction. Do not include the brackets [] around the PIN.

How to delete cookies

Internet Explorer 7

1. In Internet Explorer, select Tools > Internet Options.
2. Click the General tab.
3. Under the Browsing history section, click the Delete button.

How to resolve an internal server error

1. Refresh the page.
2. Try re-opening the document.

Recommended settings for Internet Explorer 7

How to configure the pop-up blocker settings

1. In Internet Explorer, select Tools > Internet Options.
2. Click the Privacy tab:

• If the pop-up blocker is ticked off, no action is required.
• If the pop-up blocker is ticked on, click the Settings button.
  • Add *.qut.edu.au Click Close. Click OK.

How to enable active scripting

1. In Internet Explorer, select Tools > Internet Options.
2. Click the Security tab.
3. Select the Trusted sites zone.
4. Click the Sites button:

• Add qut.edu.au and tick the Require server verification (https:) for all site in this zone box.
• Click Close. Click OK.

How to configure Adobe Acrobat Reader to open outside the browser window

1. In Adobe Acrobat Reader, select Edit > Preferences.
2. Choose the Internet category.
3. Un-tick Display PDF in browser.
4. Click OK.

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