Delivery from other libraries (Document Delivery)

QUT students and staff can request delivery of items which are not held by QUT Library. Our document delivery service will attempt to locate and supply items from another library or commerical document supplier.

For QUT staff and students: how to get material held at another QUT campus library delivered to the branch library of your choice.

For other libraries: Information about QUT Library's document delivery and interlibrary lending service

• Request items
  • For staff and postgraduate students
  • For other students
• Collect items
  • Collect articles and book chapters
  • Collect books and videos
• FAQs
  • How do I check the progress of my request?
  • How long will it take?
  • Is there a cost?
• Contact Document Delivery staff

Request items

• Always check the QUT Library Catalogue to make sure QUT library does not hold the publication you require.
• Choose the appropriate online request form.
• Provide as much information about the item as possible.
• Indicate if the request is urgent by completing the “Needed by” field on the online request form.
• Fill in the “Source of reference” field with the details of the database, catalogue, book, article or paper where you identified the item being requested.
• Note any special requirements in the "Additional information" field on the request form, for example: "English language only" or "Colour copies required".

For staff and postgraduate students

request articles
request whole works - use for books, videos, standards...
request book parts
request articles from Griffith University
request books from Griffith University

For other students

request articles from Griffith University
request books from Griffith University
request items from other libraries - requires authorization by a lecturer, then print and submit at the loans/library help desk

Collect items

Collect articles and book chapters

Where possible, documents are delivered electronically. You will be notified via email when they are ready for collection. The email will provide you with information to enable access to the document stored on a secure web server.

Collect documents delivered electronically

When copyright or licensing restrictions prevent electronic delivery, the document will either be sent to you via internal mail or held at the Library Help Desk of your home campus library for collection.

If you have any problems with documents you receive, visit the troubleshooting page or contact Document Delivery staff.

Collect books and videos

Items obtained on loan from another library, such as books and videos, will be held at the Library Help Desk of your home campus library. You will be notified via email when they are ready for collection. You are required to present your ID card when borrowing the item.

FAQs

How do I check the progress of my request?

You can view your requests by logging into My Library Profile. Under the heading View your borrowing details, select x Interlibrary loan request(s).

Your requests will only be visible via My Library Profile when Document Delivery staff have actioned your request. This may take up to 24 hours after the submission of the online request form.

If an item disappears from your list of requests, check your email for notification of delivery or cancellation.

How long will it take?

It is not possible to guarantee a time of delivery for items requested. Delivery is dependent upon a number of factors including accuracy of the details provided, availability, supplier workflows and the time spent in transit. Only some of these factors are within the Library's control. All requests are processed as quickly as possible and suppliers are chosen for their reliability and efficiency.

Estimated delivery time

Is there a cost?

There is no direct cost to the client for making a request.

Requests are charged to the Library Resource Allocation.

Amount charged to Library Resource Allocation

Contact the Document Delivery section