Quality management

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For QUT Library there are two central concepts to the term ‘Quality’ which shapes our overall quality management:

The Library's Quality Framework

The Library uses the Balanced Scorecard (by Kaplan and Norton) as its quality framework. This framework requires the Library to consider its business from four perspectives:

It is a simple, flexible tool which assists the Library in strategic planning, measuring performance and decision making.

Quality Cycle

The Library utilises a four-step quality cycle framed in the context of the Balanced Scorecard:

framework

 

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