Your Feedback
Thank you to all the students who responded to the 2010 InSync Client Satisfaction Survey in September 2010. We received a total of 4505 responses, which is a great response. Students responded very positively, indicating high levels of satisfaction with the Library's services (79.8% overall satisfaction score). When benchmarked with 38 other libraries in Australia and New Zealand, QUT Library was ranked in the top 25% (for overall score). In the area of Information Resources, QUT set a new benchmark high. This is a great result, and reflects the work we have undertaken to select the most appropriate print and online resources. Since 2009, our ebook collection has grown from 70,000 to over 180,000, and we will continue to purchase more online resources in 2011.
What you liked about the Library
QUT students consistently rate the service provided by Library staff very highly in client surveys, and the 2010 InSync Survey was no exception. The top five performing areas for the Library were:
- Fair and non discriminatory treatment by Library staff
- Approachability and helpfulness of Library staff
- Accurate answers from Library staff
- Self Service (e.g. self check loans, requests, renewals, holds) options
- Wireless access in the Library
What you thought we could improve
There were 4575 student comments in the InSync Survey, which provide opportunities for the Library to identify areas for improvement.
| You said we could improve upon ... | We responded by ... |
|---|---|
| Computer availability | Providing 150+ additional computers in the Kelvin Grove Library upgrade. Training rooms at Gardens Point and Kelvin Grove Libraries are available for student use, when they are not booked for classes. This initiative provides access to 58 of these PCs during Library opening hours. Initiating a project to investigate options to increase student access to PCs - this will include libraries and computer labs. |
| Access to group and individual study spaces in the Library | Providing 200+ additional study spaces and more rooms for both collaborative and individual study in the recently upgraded Kelvin Grove Library. |
| Access to laptop facilities in the Library | Providing power facilities at desks and casual seating areas in the Kelvin Grove Library. We have also positioned furniture in the Gardens Point Library to provide access to power. |
| Availability of items on the shelves | Changed our collection policies to increase the maximum number of copies of textbooks that can be made available through the Library. Moving less frequently used items to the Library Store so that students can find relevant items more easily on the shelves. |
Please remember, you can comment on our services at anytime through our Tell us online suggestion box.
